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A-Z Guide to Events

 

A comprehensive list of Performing Arts Center event guidelines and ticketing information.

The Performing Arts Center San Luis Obispo is committed to ensuring that all patrons have a wonderful time while they are here! We ask all of our guests to conduct themselves in a respectful way in accordance with the code of conduct and all laws and local ordinances.
 

 

Assistive Listening Devices for the hearing-impaired are available at the House Manager’s Lectern in the Main Lobby.

Wheelchair accessible seating is available for all shows at the Performing Arts Center Center and may be ordered online, in person, or over the phone. Available on all four floors, wheelchair accessible seating allows patrons to remain in the comfort of their chairs while enjoying the performance. Additionally, we have several aisle seats in Miossi Hall that are transfer-accessible if a guest who uses a wheelchair would prefer to sit in a theater seat. Elevator service for the PAC is located on the east end of the Main Lobby for access to the Orchestra, Balcony or Gallery levels. For assistance, please contact the Box Office at 805-756-4849 or email pacslo@calpoly.edu to make arrangements.

Sign language interpretation requests should be made with at least three weeks’ notice. The Performing Arts Center may not be able to accommodate last-minute requests. All requests must be made by contacting Ryan Gruss within 48 hours of your ticket purchase by phone, 805-756-2790 or email rgruss@calpoly.edu

Service Animals are welcomed at the PAC. As of March 15, 2011, animals recognized as service animals are listed under titles II and III of the ADA. In addition, the service animal must be individually trained to do work or perform tasks that are directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support no longer qualify as service animals under the ADA. For more information please visit www.ada.gov, or if you have questions or need further assistance please contact the PAC at 805-756-2790.

The Drop-Off/Pick-Up Loop located in front of the PAC allows patrons with limited mobility an easier trip to the main entrance. Wheelchairs are available for use, but must be moved by the occupant or companion.

The Performing Arts Center strictly adheres to all local and state laws regarding alcohol consumption. Wine and beer, along with other assorted beverages, and snacks may be purchased at various concession booths throughout the Performing Arts Center. Guests should expect to be carded for appropriate identification. The Performing Arts Center reserves the right to refuse service or admission to anyone.

No outside food or beverages, including alcoholic and non-alcoholic, are permitted inside the venue.

Service Animals are welcomed at the PAC. As of March 15, 2011, animals recognized as service animals are listed under titles II and III of the ADA. In addition, the service animal must be individually trained to do work or perform tasks that are directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support no longer qualify as service animals under the ADA. For more information please visit www.ada.gov, or if you have questions or need further assistance please contact the PAC at 805-756-2790.

Our lobby doors typically open one hour prior to an event’s start time. We recommend that guests arrive 30 minutes prior to ensure enough time for parking, picking up tickets at Will Call, and pre-ordering your beverage for intermission all before the event begins!

Assisted listening devices are available by checking in at the House Manager’s Lectern in the main lobby. We also will be utilizing an app, Listen Everywhere, beginning in January 2020 that allows you to utilize your phone and headphones to have amplified sound from the stage. Check-in with the House Manager to get setup with Assisted Listening headsets or instruction towards listening through the app

The box office is located in the Performing Arts Center and faces Grand Avenue. Five minute parking is available in front of the box office.

Box Office Hours: Monday-Saturday 12:00PM - 6:00PM (12:00 until 30 mins past curtain time on event days)

Phone Number: 805-756-4849

Email Address: tickets@calpoly.edu and/or pacslo@calpoly.edu

Unless otherwise stated or requested by our presenting performers, the Performing Arts Center’s policy is that guests must be ages 5 and up. Parties who arrive with guests younger than the indicated age-appropriateness or children who cause a disruption may be asked to leave the performance without a refund.

Please turn off or silence all electronic devices during performances.

The use of recording equipment and cameras (with or without flash) during performances is prohibited unless authorized by the artists. Please consult an usher for photography restrictions in effect for the performance.

Patrons who consume alcoholic beverages must do so in a responsible manner. The Performing Arts Center reserves the right to deny entrance or remove anyone who appears to be intoxicated.

Please respect your fellow patrons by refraining from loud conversations or otherwise inappropriate behavior. Such behaviors may result in removal from the event without a refund.

Refrain from wearing clothing or accessories which contain profanity, conveys membership or affiliation with street gangs or other similarly oriented group or association prone to violence, criminal acts, or hate and racially biased based beliefs.

Solicitations for money or seeking contributions for any purpose is not permitted.

Please occupy the seat for which you have a ticket.

Please be considerate and don’t block the sightlines of fellow patrons or stand in aisles during performances.

Patrons shall comply with requests from venue staff regarding venue operational and emergency procedures.

Smoking/Vaping and use of tobacco, including e-cigarettes, is prohibited throughout the campus including at the Performing Arts Center and in its parking lots. Click here to view Cal Poly’s Smoking and Tobacco Free Policy.

Concessions opens 1 hour prior to shows at the Cohan Center unless otherwise specified

Prelude Dinners are a new dining experience that features exemplary culinary creations from Cal Poly’s Catering Department. We invite you to enjoy our rotating menus and open bar of beer and wine. Dinners start 1.5 hours prior to select performances and the current list of scheduled dinners can be found here

You can also pre-order a drink for intermission for select events. When you arrive at the Performing Arts Center, tell the concessions staff you would like to pre-order your drinks. They will be waiting for you at a table in the lobby at intermission.

To reach the Performing Arts Center San Luis Obispo from South County, take Highway 101 to the Grand Avenue exit in San Luis Obispo and then follow the signs to Cal Poly and the Center. If you are coming from North County, take Highway 101 to the Monterey Street exit and then take a quick right and turn left onto Loomis Street and then take a right on to Grand Avenue. If you are coming from Morro Bay, Cambria, etc., we suggest that you enter campus from the Highland Drive entrance. We recommend you arrive at least a half hour early , have some refreshments at the PAC concessions bar, and take your seat free of stress!

Link to Google Map Directions

Link to Cal Poly Campus Map

Link to Campus Parking Info (lot closures)

Parking for all events scheduled at the Performing Arts Center is free for all patrons . Event parking in the main structure (130 - Grand Ave Parking Structure) will be available on a first-come basis. Overflow parking will be available in the new structure (131) across from the PAC. Either way, proceed normally and an attendant will direct you.

For all parking questions, please email tickets@calpoly.edu or call the Cal Poly Ticket Office at 805-756-4849.

The Center is available to rent by individuals, commercial businesses, not-for-profit organizations and agencies of government. By virtue of the Operating Agreement among the Center's partners, the university has priority use of up to 12 dates annually. Traditional performance dates, "Annual Holds," have 2nd priority. All other performing arts events are third in priority. Activities other than for the performing arts may then be scheduled. Usage policies may be obtained by calling the Center's office at (805)756–7222. Rental rates may be subject to change.

Rental rates are established by the Central Coast Performing Arts Center Commission (CCPACC). A minimum rental rate will be charged to each Client of the Center to cover the cost of administration and other fixed expenses. If the Gross Sales Break Point is reached for an event, a “Percentage of Gross Revenue” rent formula is added to the standard minimum rate. Percentage rent is calculated as the percentage, designated by criteria above, times the gross sales reached beyond the break point. Percentage rent on top of minimum rent is capped at a maximum of $1,800 per performance.

Incremental production costs associated with an event will be charged back to the Client as per the Usage Policies. Labor costs may exceed the rent for performances requiring rehearsals and extended take-ins with large crews to set up special lighting, sound and scenery. There is no discount for labor costs for non-profit groups.

Whether you’re a group of students, professionals, seniors or friends, an unforgettable experience awaits you at the Performing Arts Center! Most of our events offer great discounts for groups of 10 or more. Contact our Group Sales Representative at 805-756-2790 to learn more about potential discounts

We will help you plan a personalized experience! From making special accommodations to suggesting pre-concert dinner locations to answering any other question regarding your trip to the Performing Arts Center, we are here to make your group event the best it can be!

Savings and Discounts Groups of 10 or more get great seats with at least a 10% discount, sometimes even more! *Group discounts may not be combined with other discounts. For more information, visit the Group Sales Page.

Link to Lost Item Submission Form

Items found in the Performing Arts Center are brought to our Lost and Found, located in the Administrative Offices. Please call the Cal Poly Ticket Office at 805-756-4849 to inquire. Items may take up to two business days to be submitted and are kept in our Lost and Found for one month.

All media access requests can be directed to Kristen Teufel at 805-756-7556 or kjteufel@calpoly.edu.

We partner with University Catering for most events in the PAC for our in-house concessions, Ovations, located in our Main Lobby. Beverages purchased Ovations may be enjoyed in your theater seats unless otherwise stated. We ask that you enjoy any food items from Ovations in the lobby areas.

No outside food or beverages, including alcoholic and non-alcoholic, are permitted inside the venue.

The use of recording equipment and cameras (with or without flash) during performances is prohibited unless authorized by the artists. Please consult an usher for photography restrictions in effect for the performance.

For safety reasons, guests are refused entry if they are in possession of prohibited items. Items are subject for review by campus police. If a guest is found inside the venue with a prohibited item, the item will be confiscated and the guest may be ejected from the facility.

THE FOLLOWING ITEMS ARE NOT PERMITTED:

- Aerosol Cans

- Animals/Pets

- Audio/Video Recording Equipment

- Balloons or Related Items

- Chains

- Illegal Drugs

- Laser Pens and Pointers

- Noisemaking Devices

- Outside liquids

- Professional photography equipment, trips, and monpods

- Poles/Sticks to display flags and/or banners

- Unapproved pamphlets, fliers, handbills, etc...

- Weapons of any kind (i.e. pepper spray, tear gas, handcuffs, stun guns, etc.)

Any other Item deemed inappropriate or dangerous by the venue in its sole discretion. This list is subject to change at any time by management. Thank you for your cooperation.

Please beware of other online websites claiming to be the official site to purchase tickets for our events (StubHub, Ticketmaster, Event Tickets Center, SeatGeek). If you purchase tickets from another website or ticket broker we cannot guarantee that those tickets are legitimate. If there is a problem with tickets purchased from such companies we will not be able to assist you.


View Seating Charts


General Admission Seating Policy: Guests may sit in any seat of their choosing, provided that the section is open to the audience and staffed with Ushers

Reserved Seating Policy: Guests will be escorted to the seats indicated on their tickets. Guests who wish to change their seats will be directed to the Cal Poly Ticket Office to make the exchange

All guests entering the Performing Arts Center are subject to visual and bag inspections

We do not offer refunds. If you are a subscriber, we are able to make exchanges for you. We encourage you to exchange your tickets as early as possible. Exchange requests must be received by the Box Office no later than 6 p.m. the business day prior to the event. To exchange tickets, patrons are encouraged to call the Box Office during business hours (Monday through Saturday, 12 p.m. to 6 p.m.).

Exchange requests for a higher-priced performance or section will be charged the difference. Exchange requests for a lower-priced game or section will be considered a donation or can be applied to additional ticket purchases in the same transaction. Exchanges of discounted tickets require upgrading to a full-price ticket and paying the difference in price.

Exchanges must be completed 24 hours prior to the event start time, or by 6 p.m. the last business day before the event, whichever comes first.

Tickets may also be donated by emailing tickets@calpoly.edu up to one hour prior to the event start time.

Promotional Code

  • If you have a promotional code, please enter the promo code here (enter before selecting seats):
 

Ticket Office Information


Closed until further notice
*Temporary phone hours are Mon-Fri from 12pm-4pm 

805.756.4849
tickets.calpoly.edu

1 Grand Avenue
San Luis Obispo, CA 93407